terms & conditions

Package inclusions

Your platters within high-grade bamboo balsa boxes with lid and will be stored in a polystyrene box with packs of ice to keep chilled. Hot food will be delivered within Packages will include sufficient bamboo plates, bamboo cutlery and napkins.

Dietaries

We cater to all dietary requirements. Dietaries must be submitted no less than 2 business days prior to delivery date.

Minimum spends

Minimum spend per order $350 + GST

All prices are exclusive of GST

Orders

Orders must be placed and paid 2 business days prior to delivery date.

Deliveries

Deliveries are made Monday to Friday 7am – 6pm. Weekend deliveries are limited and subject to availability.

If you are not home at time of delivery, we will leave the order at the front door or in an area specified by you when placing your order. The ice packs in the box allows it to be left in a shaded area for up to 4-6 hours (this may change based on weather temperature). Studio Neon HQ Pty Ltd will not be liable for any damage to the product if left outside for extended periods of time nor if box is damaged or stolen after delivery.

If you live or work in a secured apartment complex, please ensure you are home to receive your delivery. If no one is available to collect your delivery, please arrange a suitable time with our staff prior to the delivery date. If our driver is unable to access the apartment / workplace you will have to organise a different delivery date for an extra charge.

Delivery Charges:

We deliver to areas in Sydney NSW. A flat rate is charged for each delivery based on a kilometer radius of Central Station. If you are unsure, please speak with the team.

Monday – Friday - 7am – 6pm

$50.00 within 5 kms from CBD

$75.00 within 10 kms from CBD

Saturday - Sunday - 9am – 5pm

$75.00 within 5 kms from CBD

$90.00 within 10 kms from CBD

Payment

All payments have to be made before your purchase can be delivered. For direct transfers, your meals will only be delivered once the transfer has been completed. Bank details will be provided on your invoice following your order.

Cancellations

We use the freshest market ingredients and cook each meals to order. Due to this reason to cancel your order you must notify us 48 hours prior to your delivery time. Unfortunately, any cancellation requests made after this time cannot be honored as your order will already be prepared. Therefore, you will be charged the full amount of the order.

Feedback

If it is your first time ordering with made. By Studio Neon, we will give you a call to ensure you are happy with our services. If it is not your first time and you have feedback (good or bad) please email us at hello@studioneon.com.au or give us a call on (+61) 0413 923 449. We will always appreciate feedback as it helps us to provide a better service.